> ## Documentation Index
> Fetch the complete documentation index at: https://dexflip.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for problems scanning, reviewing, pricing, publishing and exporting

Find your situation below. Account and sign-in problems are in [Troubleshooting for setup](/docs/setup/troubleshooting).

## Scan

<AccordionGroup>
  <Accordion title="Scan says DexFlip needs the camera to scan cards">
    You refused camera access. Tap **Open Settings**, turn on **Camera**, and come back. The camera starts on its own. See [Camera access](/docs/selling/scanning#camera-access).
  </Accordion>

  <Accordion title="Scan says Camera access is blocked on this device">
    Screen Time or a work or school profile is blocking the camera. DexFlip cannot change that. Ask whoever manages the phone.
  </Accordion>

  <Accordion title="Scan says No camera available">
    Tap **Try again**. If it stays, close DexFlip fully and open it again.
  </Accordion>

  <Accordion title="The viewfinder says The camera couldn't restart">
    Leave the Scan tab and come back.
  </Accordion>

  <Accordion title="My shot didn't save">
    A message in the viewfinder such as **That shot didn't come back. Try it again.** means nothing was saved. Shoot the card again.
  </Accordion>

  <Accordion title="The match I see while scanning is wrong">
    That is fine. It is a preview. Fix the match in Review.
  </Accordion>

  <Accordion title="I finished shooting and the pile is empty">
    **Pile** counts only this sitting. Earlier cards are waiting in Review.
  </Accordion>
</AccordionGroup>

## Review

<AccordionGroup>
  <Accordion title="Review says No card was found in this photo">
    The shot did not show the whole card. Tap **Search by name** to finish it. Next time, keep all four edges in the frame.
  </Accordion>

  <Accordion title="Review says This card isn't in the catalog">
    The recogniser does not know the card. Tap **Search by name**. Very new sets can take a while to appear.
  </Accordion>

  <Accordion title="My search finds nothing">
    Check the spelling and search on the card's name alone, without the set or number.
  </Accordion>

  <Accordion title="The price says Price from, then an age">
    The live price service did not answer, so the price is the one in DexFlip's daily price file, and the line says how old it is. It is as old as the app's last copy of that file: hours when the app refreshed it recently, longer on a phone that has been offline since the app was installed. Tap the line to try the live lookup again, or accept the card with this price.
  </Accordion>

  <Accordion title="The price says Price unavailable">
    The price service did not answer and the daily price file has no price for this card. Tap the line to try again. You can accept the card without a price and set one in Compose.
  </Accordion>

  <Accordion title="I accepted the wrong card">
    Tap **Previous** if it was the last one. Otherwise open it in Compose and tap **Send back to Review**.
  </Accordion>
</AccordionGroup>

## Compose and lots

<AccordionGroup>
  <Accordion title="I can't tap Build listing">
    The reason is printed under it. See [What stops a listing](/docs/selling/what-stops-a-listing#compose).
  </Accordion>

  <Accordion title="My card is worth less than eBay's minimum">
    eBay will not take a listing under USD 0.99. Put the card in a [lot](/docs/selling/building-a-lot).
  </Accordion>

  <Accordion title="I changed my default price and my built listings did not change">
    Built listings keep the price they were built with. Un-build and build again to reprice one.
  </Accordion>

  <Accordion title="I can't change a card's price">
    It is in a listing. Un-build it first. A card that is publishing or published cannot change.
  </Accordion>

  <Accordion title="I can't find a card in Compose">
    Check the filters at the top, and the **Built listings** section. A card in a listing leaves the grid.
  </Accordion>
</AccordionGroup>

## Publish

<AccordionGroup>
  <Accordion title="My listing says Didn't publish">
    Read the reason on the row and follow the table in [Publishing](/docs/selling/publishing#when-a-listing-does-not-publish).
  </Accordion>

  <Accordion title="The setup sheet opened when I tapped Publish">
    eBay is not linked or your policies are not chosen. Finish the sheet and the publish carries on. See [Linking eBay](/docs/setup/linking-ebay).
  </Accordion>

  <Accordion title="My auction won't publish">
    If the reason is **Auctions need one more eBay setting**, open **Settings**, tap **Change policies**, tap **Save**, then **Retry**.
  </Accordion>

  <Accordion title="I closed the app while it was publishing">
    Those listings show under **Didn't publish**. Tap **Retry**. It does not list anything twice.
  </Accordion>

  <Accordion title="I need to change a live listing">
    Do it on eBay. DexFlip cannot edit or end a published listing.
  </Accordion>

  <Accordion title="A card sold and it is still in DexFlip">
    DexFlip does not see sales. Remove it from **Published** when you like.
  </Accordion>
</AccordionGroup>

## Export to Sheets

<AccordionGroup>
  <Accordion title="The photos in my sheet are blank">
    Choose **Allow access** in the bar at the top of the sheet.
  </Accordion>

  <Accordion title="My export stopped part way through">
    Export the same cards again. Photos already uploaded are skipped.
  </Accordion>

  <Accordion title="My export made a new folder">
    The old folder was deleted, or you linked a different Google account. The old one is untouched if it still exists.
  </Accordion>

  <Accordion title="The export says Google refused the sign-in">
    Link Google again in Settings. See [Linking Google](/docs/setup/linking-google).
  </Accordion>

  <Accordion title="The export says Google answered 429">
    Google is limiting requests. Wait a minute and export again.
  </Accordion>
</AccordionGroup>