> ## Documentation Index
> Fetch the complete documentation index at: https://dexflip.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Where to ask a question or report a problem, and what to include

Questions, bug reports and requests all go to the public issue tracker. In the app, **Settings > Report a problem** opens it. There is no email or phone support.

## Where to ask

| For                                                       | Use                                                                              |
| --------------------------------------------------------- | -------------------------------------------------------------------------------- |
| A bug, or something that does not work as these pages say | [github.com/cmakohon/dexflip-issues](https://github.com/cmakohon/dexflip-issues) |
| A question about how something works                      | The same tracker                                                                 |
| A privacy request                                         | The same tracker. Describe the request without your personal details             |

Check [Troubleshooting for selling](/docs/selling/troubleshooting) and [Troubleshooting for setup](/docs/setup/troubleshooting) first. Most messages the app shows are answered there.

## What to include

* The app version, from **Settings > About**.
* Your iPhone model and iOS version.
* The tab and the step you were on.
* The exact message the app showed, copied word for word. A screenshot is better.
* Whether it happens every time, and whether **Retry** or **Try again** changed anything.

## What not to include

**The issue tracker is public.** Anything you post there can be read by anyone.

* Never paste a password, a sign-in code, or anything from an eBay or Google sign-in page. DexFlip never sees your password and nobody supporting it needs one.
* Leave out your ship-from ZIP code, your eBay username and your Google email address. Describe the problem without them. DexFlip holds this data only on your phone, so nobody supporting the app needs it.
* Do not post a link to your DexFlip Drive folder or sheet. Anyone with that link can open it.

## Notes

* There is no in-app chat, email or phone support.
* A feature request is welcome on the tracker. Say what you were trying to do, not only what you want added.