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Questions, bug reports and requests all go to the public issue tracker. In the app, Settings > Report a problem opens it. There is no email or phone support.

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Where to ask

Check Troubleshooting for selling and Troubleshooting for setup first. Most messages the app shows are answered there.

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What to include

  • The app version, from Settings > About.
  • Your iPhone model and iOS version.
  • The tab and the step you were on.
  • The exact message the app showed, copied word for word. A screenshot is better.
  • Whether it happens every time, and whether Retry or Try again changed anything.

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What not to include

The issue tracker is public. Anything you post there can be read by anyone.
  • Never paste a password, a sign-in code, or anything from an eBay or Google sign-in page. DexFlip never sees your password and nobody supporting it needs one.
  • Leave out your ship-from ZIP code, your eBay username and your Google email address. Describe the problem without them. DexFlip holds this data only on your phone, so nobody supporting the app needs it.
  • Do not post a link to your DexFlip Drive folder or sheet. Anyone with that link can open it.

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Notes

  • There is no in-app chat, email or phone support.
  • A feature request is welcome on the tracker. Say what you were trying to do, not only what you want added.