Where to ask
Check Troubleshooting for selling and Troubleshooting for setup first. Most messages the app shows are answered there.
What to include
The same details help in either place:- The app version, from Settings > About.
- Your iPhone model and iOS version.
- The tab and the step you were on.
- The exact message the app showed, copied word for word. A screenshot is better.
- Whether it happens every time, and whether Retry or Try again changed anything.
What not to include
The Discord server and the issue tracker are both public. Anything you post in either can be read by other people.- Never paste a password, a sign-in code, or anything from an eBay or Google sign-in page. DexFlip never sees your password and nobody supporting it needs one.
- Nobody supporting DexFlip will send you a direct message asking for a password or a sign-in code. Treat one that does as a scam.
- Leave out your ship-from ZIP code, your eBay username and your Google email address. Describe the problem without them. DexFlip holds this data only on your phone, so nobody supporting the app needs it.
- Do not post a link to your DexFlip Drive folder or sheet. Anyone with that link can open it.
- What you post on Discord or GitHub is covered by that service’s own terms and privacy policy, not DexFlip’s.
Notes
- There is no email or phone support.
- Filing an issue needs a GitHub account. Joining the Discord server needs a Discord account. Without one, ask on the issue tracker with its Question form.