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Find your situation below. Account and sign-in problems are in Troubleshooting for setup.

Scan

You refused camera access. Tap Open Settings, turn on Camera, and come back. The camera starts on its own. See Camera access.
Screen Time or a work or school profile is blocking the camera. DexFlip cannot change that. Ask whoever manages the phone.
Tap Try again. If it stays, close DexFlip fully and open it again.
Leave the Scan tab and come back.
A message in the viewfinder such as That shot didn’t come back. Try it again. means nothing was saved. Shoot the card again.
That is fine. It is a preview. Fix the match in Review.
Pile counts only this sitting. Earlier cards are waiting in Review.

Review

The shot did not show the whole card. Tap Search by name to finish it. Next time, keep all four edges in the frame.
The recogniser does not know the card. Tap Search by name. Very new sets can take a while to appear.
Check the spelling and search on the card’s name alone, without the set or number.
The live price service did not answer, so the price is the one in DexFlip’s daily price file, and the line says how old it is. It is as old as the app’s last copy of that file: hours when the app refreshed it recently, longer on a phone that has been offline since the app was installed. Tap the line to try the live lookup again, or accept the card with this price.
The price service did not answer and the daily price file has no price for this card. Tap the line to try again. You can accept the card without a price and set one in Compose.
Tap Previous if it was the last one. Otherwise open it in Compose and tap Send back to Review.

Compose and lots

The reason is printed under it. See What stops a listing.
eBay will not take a listing under USD 0.99. Put the card in a lot.
Built listings keep the price they were built with. Un-build and build again to reprice one.
It is in a listing. Un-build it first. A card that is publishing or published cannot change.
Check the filters at the top, and the Built listings section. A card in a listing leaves the grid.

Publish

Read the reason on the row and follow the table in Publishing.
eBay is not linked or your policies are not chosen. Finish the sheet and the publish carries on. See Linking eBay.
If the reason is Auctions need one more eBay setting, open Settings, tap Change policies, tap Save, then Retry.
Those listings show under Didn’t publish. Tap Retry. It does not list anything twice.
Do it on eBay. DexFlip cannot edit or end a published listing.
DexFlip does not see sales. Remove it from Published when you like.

Export to Sheets

Choose Allow access in the bar at the top of the sheet.
Export the same cards again. Photos already uploaded are skipped.
The old folder was deleted, or you linked a different Google account. The old one is untouched if it still exists.
Link Google again in Settings. See Linking Google.
Google is limiting requests. Wait a minute and export again.